Digital Marketing

Pros and Cons of a Workflow Management System

A workflow management system allows you to coordinate between a static station at a given location (the “base”) and mobile units, such as vans, in the field. An example of a workflow management system is a 911 operator’s station. First, a call arrives at the 911 emergency response center and the operator is informed of a problem. The operator updates the problem in the computer, which can then summarize the disturbance into a comprehensive report that can be sent to a police unit, fire station, local hospital, or other team that can appropriately address the situation. Although this is an extreme example, you can actually implement a workflow management system within your organization or business for little cost.

The JobFlow workflow management system enables a company to centralize invoices, manage receipts for later use, and get service vans to their proper destination at a given time. With rich capabilities like instant messaging and electronic spreadsheet signatures, JobFlow makes doing business so much easier.

An efficient workflow management system has a few key components that make it a success for thousands of establishments around the world. One, you must help manage your people. Staff must be able to clock in and out, and their whereabouts are always known through tools like GPS. JobFlow, for example, has the ability to integrate with TomTom for convenient vehicle tracking. Two, it should obviously help your cash flow. A workflow management system like JobFlow does this by allowing your employees to have customer-provided digital signatures at the time of service delivery, instantly. That means if you have a worker in the field from 8 to 5, you can process payments and post generated revenue on the go, without waiting for the end of the business day when the unit returns to base. Three, you must allow for growth within your organization. Whether it’s efficient links to different client accounts or NICEIC support, it should work with your business and for the benefit of your business.

A major drawback of a workflow management system, without a doubt, is the fact that it requires maintenance. Any upgrade your company receives that involves technology will inevitably require attention, be it hardware or software, it could mean expenses on your behalf. Another minor drawback is that there is a learning curve for anything new, so your staff will need to be trained to use the newly integrated tools. However, the long-term benefits of implementing a workflow management system in an organization that does not already have one far outweigh the opportunity cost of NOT having one.

Leave a Reply

Your email address will not be published. Required fields are marked *