The 7 C’s of Effective Communication, by a Communication Coach
I’m a big fan of themes! If you’ve been reading my articles for a while, you’ve noticed that I like to use acronyms, abbreviations, and cute ways to remember things. This is due to my need and dare I say that I have the ability to take detailed information from various sources and condense it into an easy to remember form so that I can use it whenever I need it. Today we are going through the 7Cs of effective communication in business.
reviewed – Control yourself, your body language, rhythm, tone, etc., and control the audience or the listener. Control the subject and avoid big digressions, control your emotions, control the venue if possible to be in a comfortable area and room.
Conversational – don’t read, don’t complain, and don’t get angry or overexcited. Have a talk. It doesn’t matter what the other person or people do, in a meeting, negotiation, when a client complains, etc. Stay in control and keep it conversational. This means going back and forth, actively listening, and not getting too excited for no good reason. Don’t get caught up in an argument that will hurt your image later.
Confident – People are less likely to challenge you and more likely to follow if you come forward with confidence. Your voice should be loud enough and at a controlled pace, your body language should be strong (not rigid) with a straight back, meaningful gestures, good eye contact, etc. And the content of your speech or presentation or point to be made should also come from a safe place, meaning you know what you’re talking about! Don’t think that BS will work every time with everyone. When you’ve done your research and prepared well, you feel confident and you can let that shine.
Competent – You have to make a backup. Whatever you’re saying or selling, not only be prepared, but be able to back it up. You must be good at suggesting that others follow you as well, if you are applying for a leadership role. Why should I listen to you? Answer that question before meeting with the group.
Calm – If you are calm, you are more likely to calm others down (if they are agitated) and continue to communicate calmly. Control your breathing, rhythm, volume, etc. in a relaxed way. Use rhythmic gestures too. Nothing fast and fast. Think of Yoga movements!
Clear – Don’t beat around the bush. State exactly what you want people to do, or why they should follow you. Don’t let people guess your meaning. Clearly state your goals or desires, and people will respect you for your leadership and ideas. However, include the 3Ps (Courteous, Professional, Positive) when you deliver your message.
Concise – Don’t waste valuable time. Say what you have to say and ask what you need from your listener or team, and then let them go. When giving suggestions, advice or commands, please provide them with the appropriate details delivered briefly and concisely.
Well, I hope you’ve learned how to use the 7Cs and can start implementing them in your personal and professional communications today. Any questions? Please don’t hesitate to contact me. Thank you.