vital recovery services inc.
Vital Recovery Services is one of two wholly owned subsidiaries of Atlanta-based accounts receivable management outsourcing company Vital Solutions, Incorporated (VSI). According to the company’s website, the VSI branch of Vital Recovery Services is a “fully licensed national third-party collection agency that performs bad debt recovery and skip tracking services.” Skip tracing is a process where people who have disappeared can be quickly found. Vital Solutions, Inc. was founded in 2002 by Chris Shuler and Chris Gugala, who have a combined experience in the debt recovery industry of over 40 years. They have 30 clients and post $3 billion in placements annually.
Over the years, there have been complaints about the company’s tactics, including harassing phone calls and threats of lawsuits; however, the company’s website states that its number one goal is the quick and successful recovery of its customers’ receivables in as friendly an environment as possible.
Specialized services
Vital Recovery Services will put together a program to meet the needs of any client looking to recover bad debt, but they specialize in the following industries:
automotive financing
Credit cards
Utilities
Communities of Owners
Government Municipalities
Vital Recovery Services has been an Accredited Member in Good Standing with the Better Business Bureau (BBB) since November 2002. The BBB has given Vital Recovery Services an A+ rating, its highest rating. Vital Recovery Services is also a member of the American Collectors Association, Electronic Payment Associate, and the Gwinnett Chamber of Commerce.
consumer complaints
Although Vital Recovery Services is accredited by the BBB, the office processed 133 complaints in the last 36 months against the debt collection company. According to the BBB website:
“When considering complaint information, keep in mind the size and transaction volume of the business and understand that the nature of complaints and a business’ responses are often more important than the number of complaints. BBB processed a total of 133 complaints about this company (Life Recovery Services) in the last 36 months, our standard reporting period. Of the total 133 complaints closed in 36 months, 63 were closed in the last year”
Many customers have complained of constant harassing phone calls from early in the morning until 9 at night. Others have complained of threats of trial. Of the 133 complaints the BBB received, 108 were related to billing and collections issues.
know your rights
Third-party collection agencies, like Vital Recovery Services, are in the business of doing what they can to collect on their clients’ bad debts. The best strategy for the consumer is to know their rights. Familiarize yourself with the Fair Debt Collection Practices Act when dealing with any collection agency.