5 communication tools for remote workers

A growing number of companies are now offering remote work facilities to their workforce, with some companies even having only distributed staff and no offices at all. While remote work has many benefits, the biggest challenge you face is communication and collaboration. So, in this article, we’re going to share 5 great communication tools you get from cloud-based phone systems that help make remote employee collaboration and productivity easier.

1. Webphone/mobile app: call from anywhere

With hosted VoIP phone system, you can make phone calls over the Internet. With VoIP, employees get more flexibility with a phone they can use on the go. In addition to desk phones or IP phones, remote employees can also use web phones or mobile apps. With both the web phone and the mobile app, employees can use their extension number anywhere as long as they have active internet. With VoIP, remote or home employees can make calls from the work line and can manage incoming calls for sales or customer service lines. For employees, it is critical not to use your number but to use a line of work for better security and quality control.

It may seem easier to use a mobile phone to call, but mobile apps make it easy for workers to access your office phone line. VoIP mobile apps are easy to use and employees can keep their personal and work calls separate. Mobile apps also include:

• business directory
• Conference Call
• music on hold
• call recording
• Do Not Disturb (DND)

The web phone is integrated into the VoIP user interface, for those who prefer to work from their computer. You can make calls using your computer’s microphone or with a headset. You don’t need to download anything to use webphone, just your username and password to login.

2. Live reports: better remote agent management

With live reports, you can see all active phone lines and calls in real time. You can see how many agents are active, busy, average caller hold time, and number of calls waiting. With this detailed information, you can manage agents and improve the customer experience. In addition to live reports, the VoIP dashboard also displays analytics to further analyze call usage and patterns. Therefore, you can properly handle peak call times.

3. Call recording

Another great tool for managing remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All recordings are saved on the board; you can listen and download all the recordings directly from the dashboard. Managers can listen to call recordings and provide better feedback to agents. With remote employees, it’s important to have regular check-ins for training, particularly with the changing landscape where new features are being added to the PR platform product. By reviewing a call that is recorded employees and managers can both discuss comments and suggestions for improvement.

4. Virtual fax

If you must send a fax, keep in mind that virtual faxing is much more secure than a landline fax machine. Virtual faxing is very easy to implement, with VoIP, all your faxes are stored online and you can access them through an online dashboard. Providers generally offer two ways to send faxes, including uploading documents through the panel and sending a fax as an email attachment. Digital faxes allow remote workers to manage faxes from any location. Virtual fax is not only more secure, but also better for remote workers.

Better communication means less loneliness

By improving collaboration and communication between distributed workers, you can minimize the biggest challenge of remote work: loneliness. Feeling useful and working as part of a team gives employees motivation and purpose. Teamwork means less loneliness and can lead to more productive and happy employees. And this can ultimately lead to mutual benefit for both employer and employee.